Over 100,000 products in stock 24 / 48h

Shipments and returns

FOREIGN COUNTRIES:

For shipping to foreign countries our Express Courier will be DHL International.

PLEASE NOTE: In very exceptional cases, it may occur that the size and weight of a shipment exceeds the cost of the base rate. 
We reserve the right to inform you of the additional cost of shipping. 
We will be glad to make you a refund if you do not accept the extra cost for shipment. 

Every time an order is made THE COST of shipping will be CALCULATED and INDICATED inside the order.

DELIVERY TIME
Delivery is carried out in 24 / 48h working days in Italy ( 48 / 72h to the islands), excluding holidays. Delivery for abroad will be carried out in 48 / 72h working days, excluding public holidays.

Tosoni Selleria is not responsible for delays beyond 48 hours due to poor areas and / or poorly served by couriers.

Retailers

A proforma invoice will be sent with the final cost of shipping

International shipments

Zone Countries Shipping cost
0 Spain, Germany € 9,90
1 France* € 12,90
2 Austria, Belgium, Luxembourg, Monaco, Netherlands € 16,50
3 UK € 18,00
4 Croatia, Denmark, Finland, Greece, Ireland, Portugal, Sweden € 20,00
5 Bulgaria, Czech Republic, Cyprus, Estonia, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Hungary € 23,00
6 Albania, Andorra, Belarus, Gibraltar, Iceland, Canary Islands, Faroe Islands, Kosovo, Liechtenstein, Macedonia, Montenegro, Moldova, Norway, Serbia, Switzerland, Turkey, Ukraine € 25,00
7 United States of America, Canada,  Hawaii € 60,00
8 Bahrain, Brunei, China, South Korea, Egypt, United Arab Emirates, Philippines, Japan, Greenland, Hong Kong, India, Indonesia, Kuwait, Malaysia, Mexico, Russia, Singapore, Sri Lanka, Thailand € 52,90 + VAT
9 Anguilla - Antigua and Barbuda - Saudi Arabia - Argentina - Aruba - Australia - Bahamas - Bangladesh - Barbados - Belize - Bermuda - Bolivia - Bonaire - Brazil - Chile - Colombia - Costa Rica - Dominica - Dominican Republic - El Salvador - Fiji Islands - Jamaica - Grenada - Guadeloupe - Guam - Guatemala - Guyana - French Guyana - Haiti - Cayman Islands - U.S. & British Virgin Islands - Macau - Maldives - Martinique - Micronesia - Montserrat - Nevis - New Caledonia - New Zealand - Oman - Pakistan - Palau - Panama - Paraguay - Peru - French Polynesia - Qatar - Samoa & American Samoa - Saint Barthelemy - St. Eustatius - St. Kitts - Saint Martin - Saint Lucia - Saint Vincent - South Africa - Suriname - Taiwan - Trinidad and Tobago - Venezuela € 55,90 + VAT
10 Afghanistan, Bhutan, Cambodia, Jordan, Iraq, Israel, Laos, Lebanon, Nepal, Nicaragua, Syria, East Timor, Vietnam, Yemen  € 66,60 + VAT
11 Algeria - Angola - Azerbaijan - Benin - Botswana - Burkina Faso - Burundi - Cameroon - Cape Verde - Central African Republic - Chad - Comoros - Congo & DR Congo - Cote d'Ivoire - Cuba - Eritrea - Ethiopia - Gabon - Gambia - Georgia - Ghana - Djibouti - Guinea, Equatorial Guinea, Guinea-Bissau - Iran - Cook Islands - Falkland Islands - Marshall Islands - Solomon Islands - Kazakhstan - Kenya - Kiribati - Kyrgyzstan - Lesotho - Liberia - Libya - Madagascar - Malawi - Mali - Morocco - Mauritania - Mauritius - Mayotte - Mongolia - Mozambique - Myanmar - Namibia - Nauru - Niger - Nigeria - Niue - Reunion - Rwanda - Sao Tome and Principe - Senegal - Seychelles - Sierra Leone - Somalia - Sudan - Swaziland - Tajikistan - Tanzania - Togo - Tonga - Tunisia - Tuvalu - Uganda - Uzbekistan - Vanuatu - Zambia - Zimbabwe  € 70,35 + VAT

 

 

Substitute Items. Returned goods

***in the event of a RETURN with REFUND***

  • € 10.00 will be charged for the procedure + 3% if order paid with credit card
  • And / or it will also be charged the difference in the shipping cost to be quantified in case the transportation cost incurred by us was higher than that of the previous order

In the event that the customer is not satisfied with the purchase made or in case the sizeselected during the purchase procedure does not fit, it is possible to substitute one or more items within and not later than 14 working days after the receipt of the item.

WARNING! It is possible to substitute one or more items only if:

• They have not been personalized, and/or used                                                
• The item is intact and returned inside the original packaging, complete in all its parts.

Once the item reaches our storehouse,  it will be examined through a QUALITY CONTROL  in order to check possible damages or alterations not caused by the transport. In the event that no problem is noticed, the Tosoni Selleria staff will arrange for shipping of the substitute item.

The costs for returning the items and the shipping of the items are on charge of the Tosoni Selleria only in case of authorized substitution due to verified fault: in the other cases, the shipping expenses are on the CUSTOMER charge.

As to the customer who is not satisfied with the purchase and does not wish to substitute it with another product, he can exercise the WITHDRAWAL RIGHT within 14 working days after the receipt of the item, as established in the regulation in force, decree law DLgs n. 185 on 05/22/1999.


WARNING! The withdrawal right is valid exclusively for the items that have not been personalized. 


In order to exercise the WITHDRAWAL RIGHTthe following is necessary:

  • the order number
  • the code, the size and the colours of the item
  • the bank data  (Holder of the account and IBAN code)
  • the reason of the withdrawal for the returned item


After the customer has been contacted in order to authorize the withdrawal and after we have verified the intact and good state of the returned goods, we will provide for recrediting the amount already paid by BANK TRANSFER on the bank account. The refund refers to the total amount of the product or of the returned items, to which 15 euros destined to the shipping expenses for the return of the item to our storehouse are deducted. The refund will be made within 20 days from the moment when the goods, for which the customer wishes to exercise the withdrawal right, will be returned.

  • The expenses relevant to the return of the item are on the Customer’s charge.
  • The shipping cost for the withdrawal reach the amount of 15.00 Euros.

 

ATTENTION: For the RETAILERS RETURN POLICY ARE NOT VALID!!!